Can I request customized services?
You can customize a product through the product details page or by contacting your account manager.
Can I get a discount if I order large quantities of an item?
When buying in large quantities, you can receive a discount and save even more. To get a discount either: Send an email to firstname.lastname@example.org for a volume discount.
I can not find the product I need. Can it still be purchased through Fgear?
Contact our customer service team or your dedicated account manager. They can help you place an order for the product you need.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we are happy to help. Just email us directly and we will take you through the process.
Where are your products sent from?
All products are sent from our Hong Kong store.
My order has been shipped, but I need to change the address, what should I do?
If you need to change your address, please contact us as soon as possible. Please note that it may not be possible to change the address, or the courier company may charge an address change fee.
How long will the shipping take?
Usually your order will be shipped 1-2 business days after placing your order (subject to card clearance and stock availability. Depending on your shipping option, your delivery times may vary.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.